Shipping & Delivery Policy

Order Processing Time

We accept online orders 24/7 (7 days a week, 24 hours a day) and strive to ship as quickly as possible. All orders receive an electronic confirmation immediately upon submission. Orders will begin processing within 3 business days (excluding inventory wait times and credit approval).

  • Orders placed after 12:00 AM Eastern Time (EST) will be processed on the next business day.
  • Processing time does not include Saturdays, Sundays, or holidays, and may vary depending on credit verification and stock availability.
  • For first-time orders or orders requiring credit approval, processing time may be extended.
  • Processing time refers only to the time needed to prepare and pack items, not the shipping transit time.

Shipping Time

  • Unless otherwise noted on the product page, in-stock items typically arrive within 3 business days after shipment to the continental U.S.
  • Pre-order items and promotional gifts will be shipped separately upon arrival at the local warehouse, as specified on the product page.
  • Accessories may be shipped separately, and some items may take 2-3 weeks to deliver.
  • Shipping times vary by location and may be affected by weather, holidays, or carrier delays.
  • For expedited shipping, please select “Express” at checkout or contact customer service for additional options.
  • Delivery time includes both processing and shipping time.

hipping Fees

Free standard shipping is offered for standard orders over $100 within the continental U.S. Orders under $100 will incur shipping fees based on weight and destination, which are calculated at checkout. Expedited or express shipping is available for an additional fee, clearly displayed at checkout. We are not responsible for delays caused by carriers due to uncontrollable events such as weather, strikes, or natural disasters.

Shipping Regions

We primarily ship within the continental United States, including all 48 states. Alaska, Hawaii, and U.S. territories may require longer delivery times and additional shipping charges. International shipping is currently unavailable but may be offered in the future—please check our website announcements.

Order Tracking

Customers will receive a tracking number via email once their order ships. Tracking information is typically available within 24 hours of shipment. If your package does not arrive within the expected timeframe, please contact customer service for assistance.

Returns & Exchanges

If your order arrives damaged or defective, please contact us within 14 days of receipt for a replacement or refund. All returned items must be in original packaging with all included accessories. Returns for personal reasons (e.g., incorrect size or change of mind) may require the customer to cover return shipping fees. We recommend keeping the shipping receipt for tracking purposes.

Special Circumstances & Delays

  • Holidays, extreme weather, natural disasters, or carrier strikes may cause shipping delays.
  • We strive to notify customers of any potential delays.
  • Under special circumstances (e.g., COVID-19, stock shortages), processing and shipping times may be extended.
  • Customers may contact customer service at any time for the latest shipping status.

Customer Support

For any issues related to order processing, shipping, or delivery, please contact us via our online chat, email, or phone. We provide prompt responses to ensure that every customer’s issue is properly addressed.