Delivery
Can I Change My Shipping Address After Placing an Order?
Yes. If your order has not been shipped yet, please contact our customer support as soon as possible. We’ll do our best to update your shipping address.
Once your order has been shipped, we’re unable to change the address. You may contact the shipping carrier directly to request an address update, subject to their policies.
What Should I Do If My Order Is Lost or Damaged During Shipping?
If your package is lost or arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the damaged item (if applicable)
- Photos of the packaging
- A brief description of the issue
We’ll work with the carrier to resolve the issue and arrange a replacement or refund when appropriate.
Can I Choose a Specific Delivery Date or Time?
At this time, we cannot guarantee a specific delivery date or delivery time.
Orders are delivered according to the carrier’s schedule, which may vary depending on your location and shipping conditions.
How Long Will It Take to Receive My Order?
Orders are typically processed and shipped within 24 hours on business days.
Estimated delivery times:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–15 business days
Delivery times may vary due to weather, holidays, or carrier delays.
When Will My Order Arrive?
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can use the tracking information to view the latest estimated delivery date.
Where Do Orders Ship From?
Orders are shipped from our U.S. warehouse or one of our authorized fulfillment centers, depending on product availability, to ensure the fastest possible delivery.
Which Shipping Addresses Are Not Accepted?
We currently do not ship to:
- P.O. Boxes (for certain shipping methods)
- APO/FPO/DPO military addresses
- Some remote locations
- Certain U.S. territories (depending on the product)
If we’re unable to deliver to your address, we’ll contact you promptly.
Which Shipping Carriers Do You Use?
We work with trusted shipping carriers, including:
- UPS
- FedEx
- USPS
- DHL (for international shipments)
The carrier is selected based on your location and order details.
Do You Offer Expedited Shipping?
Yes, expedited shipping is available for selected locations.
Available shipping options and costs will be displayed during checkout.
How Can I Track My Order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
Use the tracking number to monitor your shipment anytime. If you don’t receive the email, please check your spam folder or contact our support team for assistance.
Returns
Can I Request a Refund for Non-Quality-Related Reasons?
Yes. We offer a 30-Day Money-Back Guarantee. If you’re not completely satisfied with your purchase for any non-quality-related reason, you may request a return within 30 days of receiving your order.
Returned items must be unused, in their original condition, and include all original packaging and accessories. Return shipping costs, if applicable, are the customer’s responsibility.
What Should I Do If I Receive a Defective Product?
If your item arrives defective, damaged during shipping, or you receive the wrong product, please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Photos or videos of the product
- Photos of the package (if shipping damage occurred)
Once verified, we’ll arrange a replacement, resend the item, or issue a full refund at no additional cost.
When Will I Receive My Refund After Submitting a Request?
Once your refund request has been approved, we typically process the refund within 2–5 business days.
Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.
What Is the Deadline for Requesting a Refund?
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Products
Is This Product Compatible with My Pressure Washer?
Our products are compatible with most major pressure washer brands, including both electric and gas-powered models.
Before ordering, please verify your connector type, working pressure (PSI), and flow rate (GPM) match the product specifications. If you’re unsure, feel free to contact us—we’re happy to help you confirm compatibility.
What's Included in the Kit?
Kit contents vary by model, but typically include:
- High-pressure jetter hose
- Sewer jetting nozzle(s)
- Quick-connect fittings
- Replacement O-rings
- User manual
Please refer to the product page for the exact contents of your selected kit.
Do I Need Any Additional Accessories?
In most cases, no additional accessories are required.
If your pressure washer uses a different connector type, you may need an adapter. Please check the compatibility information or contact us for assistance.
How Do I Choose the Right Hose Length?
The ideal hose length depends on your application:
- 50 FT – Great for most residential jobs
- 100 FT – Ideal for longer drain lines and larger properties
- Longer lengths – Recommended for commercial or professional use
If you’re unsure, choosing a slightly longer hose provides greater flexibility.
Does the Product Require Maintenance?
To maximize the lifespan of your equipment, we recommend:
- Rinse the hose and nozzle after each use
- Keep nozzle openings clean
- Store in a cool, dry place
- Avoid excessive bending or prolonged exposure to direct sunlight
Proper maintenance helps ensure long-lasting performance.
What If I'm Not Sure Which Product to Choose?
If you’re unsure which product is right for your pressure washer or cleaning needs, we’re here to help.
Simply provide your pressure washer brand, model, and intended use, and we’ll recommend the best option for you.
Do Your Products Come with a Warranty?
Yes. Every product is carefully inspected before shipment.
If your item has a manufacturing defect, please contact us, and we’ll gladly provide a replacement or appropriate after-sales support.
Why Is This Better Than Hiring a Plumber?
For many common household drain blockages, our sewer jetter kit allows you to handle the job yourself—without scheduling a plumber.
One purchase provides a long-term solution for drain maintenance, pipe cleaning, and outdoor cleaning, potentially saving hundreds of dollars in plumbing service costs.
Why Choose Our Products?
✔ Save on expensive plumbing service costs
✔ Built with heavy-duty, abrasion-resistant materials
✔ Quickly removes stubborn drain blockages
✔ Easy to install and beginner-friendly
✔ Compatible with most pressure washers
✔ Fast shipping across the United States

Sewer Jetter